Refund Policy
Last updated: August 21, 2025
1. Overview
Insight Technologies is committed to customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided for our services and products. We strive to be fair and transparent in all our refund decisions.
2. General Refund Policy
We offer refunds in the following circumstances:
- • Service cancellation within the specified time period
- • Technical issues preventing service delivery
- • Billing errors or duplicate charges
- • Failure to deliver promised services
- • As required by applicable consumer protection laws
3. Subscription Services
Monthly Subscriptions:
- • Full refund within 7 days of initial purchase
- • Partial refund for unused portion if cancelled mid-month
- • No refund for months already used
Annual Subscriptions:
- • Full refund within 30 days of initial purchase
- • Pro-rated refund for unused months if cancelled after 30 days
- • No refund after 6 months of use
4. One-Time Services
For one-time services such as consulting, custom development, or training:
- • Full refund if service is cancelled before work begins
- • Partial refund based on work completed if cancelled mid-project
- • No refund after project completion and delivery
- • Refund for unsatisfactory work within 14 days of delivery
5. Software and Digital Products
For software licenses, digital downloads, and online courses:
- • Full refund within 14 days if not downloaded or accessed
- • No refund after download or access unless defective
- • Refund for defective software within 30 days
- • Replacement or credit for technical issues
6. Non-Refundable Items
The following items are generally non-refundable:
- • Custom development work after completion
- • Training sessions that have been attended
- • Data processing services already performed
- • Third-party fees and charges
- • Services used beyond the refund period
7. Refund Process
To request a refund:
- 1. Contact our customer support team
- 2. Provide your account information and reason for refund
- 3. Allow 3-5 business days for review
- 4. Approved refunds processed within 5-10 business days
- 5. Refund credited to original payment method
8. Processing Time
Refund processing times vary by payment method:
- • Credit/Debit Cards: 5-10 business days
- • PayPal: 3-5 business days
- • Bank Transfers: 7-14 business days
- • Checks: 10-21 business days
9. Dispute Resolution
If you disagree with our refund decision:
- • Contact our customer service for review
- • Provide additional documentation if requested
- • Escalate to management if necessary
- • Seek mediation or arbitration as outlined in our Terms
10. Legal Rights
This refund policy does not limit your rights under applicable consumer protection laws. You may have additional rights depending on your location:
- • Right to cancel within cooling-off periods
- • Right to refund for defective goods/services
- • Right to dispute charges with your payment provider
- • Right to file complaints with consumer protection agencies
11. Contact Information
For refund requests or questions about this policy, contact us at:
Email: refunds@insighttechnologies.com
Phone: [Your Phone Number]
Address: [Your Business Address]
Customer Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
12. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting. We will notify customers of material changes via email or website notice.